Shipping & Returns

Order Processing 

Each item is handcrafted when you place your order and is generally processed within 7-10 business days, however larger orders may take longer for processing. Our concrete can take up to 28 days to fully cure.  If you have special requests, these requests typically take 4-6 weeks to process due to the long curing time of concrete.   Feel free to email me at thepottingshedatsugarcreek@gmail.com before you place your order to confirm when your items will be delivered.   

Returns & Exchanges

We do not accept returns on products unless they are damaged in transit. Please email me at thepottingshedatsugarcreek@gmail.com to let me know within 48 hours of receiving your package, so that I can replace it for you. Please verify all information is correct before placing your order including shape, and color.  Since all items are handcrafted, I do not accept returns for change of mind or items damaged after use.  Since every piece is handmade, no two items will be exactly the same. Variations in colors or patterns are natural and a unique characteristic of each product.